- Got Questions?
Your Complete Guide to Ordering Seafood in Sri Lanka
General Local Ordering
01How can a local business place an order with Tropical Shellfish?
For local orders, product availability, and the latest price list, please contact our sales team on +94 76 828 1642. Our team will be happy to assist you with your requirements.
02What is the minimum order quantity for local orders?
There is no minimum order quantity (MOQ) for local orders. We are happy to accommodate orders of any size, provided delivery logistics are feasible. Please contact our sales team on +94 76 828 1642 to discuss your requirements and arrange the best solution.
03How far in advance should a local order be placed?
We recommend placing local orders at least 24 hours before the required delivery date to ensure product availability and timely delivery.
04Does Tropical Shellfish deliver island-wide across Sri Lanka?
Yes. Depending on logistic feasibility.
05What areas in Sri Lanka does Tropical Shellfish currently deliver to?
Mainly Negombo, Colombo and Downsouth
06What are the available delivery days and times for local orders?
7 days a week orders are delivered mainly in the morning hours.
07What payment methods are accepted for local orders?
One time orders require prepayment. Continuous customers will receive credit period depending on mutual agreement.
08Are credit terms available for regular local clients?
Yes
09Can local customers visit the Tropical Shellfish facility directly?
Yes, by appointment.
10Is there a price list available for local buyers?
Yes. Please inquire.
Hotels and Restaurants
01Does Tropical Shellfish supply directly to hotels and restaurants?
Yes.
02What seafood products are most popular among hotels and restaurants?
Crustaceans such as mud crabs, lobsters, prawns, shellfish etc.
03Can hotels and restaurants request customised order sizes and packaging?
Yes.
04Does Tropical Shellfish offer regular scheduled supply for hotels and restaurants?
We supply our flagship customers on a daily basis.
05Can a hotel or restaurant request a product sample before committing to a supply agreement?
Yes.
06Does Tropical Shellfish supply live seafood to hotels and restaurants?
Yes.
07How are live mud crabs and lobsters delivered to hotel and restaurant clients?
Packed live waterless in styrofoam containers
08Can hotels and restaurants request specific sizes or grades of seafood?
Yes
09Does Tropical Shellfish provide any documentation such as quality certificates with hotel and restaurant orders?
Yes.
10Who should a hotel or restaurant procurement manager contact to establish a supply relationship?
Please contact our head of sales on +94 76 828 1642 to discuss your requirements and arrange the best solution.
11Does Tropical Shellfish offer competitive pricing for high-volume hotel and restaurant accounts?
Yes. We do.
12Can a hotel or restaurant place emergency or last-minute orders?
We will do our best to accommodate such urgent requirements from our valued customers.
13Does Tropical Shellfish supply seafood for large-scale events and banquets?
Yes. Orders are required at least 48 hours prior to such events.
14Are there any seasonal availability restrictions on any products for local buyers?
Seafood around the world is seasonal. Tropical shellfish has figured out systems to supply its clients year-round.
15Does Tropical Shellfish offer live seafood display tank installations for restaurants?
Yes. Please inquire.
Product Specific - Local
01Are all shellfish supplied by Tropical Shellfish safe for raw consumption?
No. Only selected live bivalve shellfish are suitable for raw consumption after our 24-hour UV-filtered depuration process. We recommend cooking shellfish thoroughly unless specifically intended for raw consumption.
02What is the best way to store fresh seafood upon delivery?
Store fresh seafood in a refrigerator at 0 – 4°C and consume it as soon as possible. Keep it chilled until ready to use to maintain freshness and quality.
03How should live mud crabs and lobsters be handled upon delivery?
Keep them cool, moist, and well-ventilated. Do not immerse them in fresh water, and use them as soon as possible for the best quality.
04Can local buyers order both Fresh and CryoFresh products?
Yes. Local buyers can order both Fresh and CryoFresh products.
05Does Tropical Shellfish supply whole fish as well as shellfish to local buyers?
Yes. We supply both whole fish and a wide range of premium shellfish to local buyers, subject to availability.
Still Looking for Answers or Need to Send an Inquiry?
Our local sales team is ready to assist hotels, restaurants, and businesses across Sri Lanka with any seafood supply inquiries.
