- Got Questions?
Your Complete Guide to Importing Seafood From Sri Lanka
General Export Inquiries
01Does Tropical Shellfish export seafood internationally?
Yes. Tropical Shellfish exports premium seafood to high-end international markets like Malaysia, Maldives, Singapore, Dubai, and Japan. Their products are packed to international export standards, and they use cryogenic freezing technology to preserve freshness during transport.
02Which countries does Tropical Shellfish currently export to?
- Thailand
- Singapore
- Malaysia
- Maldives
- Dubai
- Japan
03What seafood products are available for international export?
Please refer to our Product Catalogue to explore our full range of seafood products available for international export.
04What is the minimum order quantity for international export orders?
The minimum order quantity varies depending on the product type, destination country, and buyer requirements. Please contact our export team for customized order arrangements.
05How can an international buyer initiate a business relationship with Tropical Shellfish?
An international buyer can initiate a business relationship with Tropical Shellfish by contacting the company’s sales team to discuss product availability, pricing, bulk orders, and export requirements. The company provides several ways to get in touch:
- Email: sales@tropicalshellfish.com or tropicalshellfish@gmail.com
- Phone: +94 775 747 646 or +94 766 863 496
- Contact Form: Tropical Shellfish Contact Page
- Office Address: 243 Ellen-Egoda, Pamunugama, Ja-Ela 11370, Sri Lanka
The sales team assists international buyers with:
- Product inquiries
- Bulk and export orders
- Export requirements
- Quotations and order discussions
For general inquiries and export-related information, buyers can also visit the company’s FAQ page: Tropical Shellfish FAQs.
06Does Tropical Shellfish have experience supplying to high-end international markets?
Absolutely. Sustainability is the foundation of everything we do at Tropical Shellfish. We invest in community-based production systems, work closely with local fishing communities, and carefully manage our harvesting operations to protect Sri Lanka’s marine and freshwater ecosystems. Every product we supply is responsibly sourced, ensuring our aquatic resources remain healthy and abundant for future generations.
07How can I place an order with you?
Yes. Tropical Shellfish has over 10 years of experience supplying premium seafood to high-end international markets, exporting high-quality seafood products to customers around the world.
08What languages does Tropical Shellfish communicate in for international trade?
Tropical Shellfish publicly communicates with international buyers in English.
09Does Tropical Shellfish attend international seafood trade shows or exhibitions?
Yes. Tropical Shellfish participates in international seafood trade shows and exhibitions to showcase its premium seafood products, connect with global buyers, and build strong international business relationships.
Export Documentation and Certification
01What export certifications and documents does Tropical Shellfish provide?
We provide required export documentation, including Health Certificates issued by DFAR, Certificates of Origin, export permits, and other documents required by destination countries and buyers.
02Does Tropical Shellfish provide a Certificate of Origin for exported products?
Yes. We provide a Certificate of Origin for exported products as required by destination countries and international trade regulations.
03Does Tropical Shellfish provide Health Certificates for seafood exports?
Yes. We provide official Health Certificates issued by the Department of Fisheries and Aquatic Resources (DFAR) for eligible seafood export shipments.
04What food safety certifications do Tropical Shellfish's export products comply with?
Our facility currently operates under Good Manufacturing Practices (GMP) and follows strict food safety, hygiene, and quality control procedures. We are working towards achieving internationally recognized certifications such as ISO, BRCGS, IFS, and FSSC 22000 to further strengthen our food safety management system.
05Does Tropical Shellfish provide HACCP documentation for export orders?
Yes. HACCP-related documentation and food safety records are maintained and can be provided as required for export customers and regulatory requirements.
06Can Tropical Shellfish provide product specification sheets for export buyers?
Yes. We provide detailed product specification sheets, including product details, quality parameters, packaging information, and storage requirements based on buyer requirements.
07What labelling and packaging standards are followed for export products?
Our export products follow international labelling and packaging requirements, including product information, traceability details, storage conditions, and buyer-specific requirements.
Shipping and Freight
01What shipping methods does Tropical Shellfish use for international export?
Tropical Shellfish uses international air freight and sea freight methods for exporting seafood products. The company ensures that products are packed according to international export standards and uses advanced freezing and preservation techniques to maintain quality and freshness during transportation.
02Does Tropical Shellfish ship via air freight or sea freight?
Yes. Tropical Shellfish uses both air freight and sea freight options for international seafood exports, depending on customer requirements, product type, and destination. The company follows international packing and preservation standards to maintain seafood quality and freshness during transportation.
03Which airports and seaports does Tropical Shellfish ship from in Sri Lanka?
Tropical Shellfish exports seafood from Sri Lanka through major international air and sea cargo facilities. The company uses suitable airports and seaports based on the destination, product type, and customer requirements to ensure efficient and safe delivery of seafood products.
04Who is responsible for arranging freight - Tropical Shellfish or the buyer?
Freight arrangements can be coordinated between Tropical Shellfish and the buyer depending on the agreed export terms. The company works closely with international buyers to arrange suitable shipping solutions based on destination, product requirements, and delivery preferences.
05Does Tropical Shellfish work with specific freight forwarders for international shipments?
Yes. Tropical Shellfish works with reliable freight forwarding partners for international shipments to ensure safe, efficient, and timely delivery of seafood products. The company coordinates with suitable logistics providers based on the destination, shipping method, and customer requirements.
06What are the standard Incoterms used by Tropical Shellfish for export orders?
Yes. We provide detailed product specification sheets, including product details, quality parameters, packaging information, and storage requirements based on buyer requirements.
07What labelling and packaging standards are followed for export products?
Tropical Shellfish uses internationally recognized Incoterms for export orders, depending on the agreement with the buyer, destination, and shipping requirements. The specific Incoterm (such as FOB, CIF, or other applicable terms) is finalized between Tropical Shellfish and the international buyer during the order process.
08How are freight charges calculated for international orders?
Freight charges for international orders are calculated based on several factors, including the destination country, shipping method (air freight or sea freight), product quantity, weight, volume, and specific customer requirements. Tropical Shellfish works with buyers to determine the most suitable shipping option and provide accurate freight cost details based on the order requirements.
09What is the typical transit time for air freight exports from Sri Lanka?
The typical transit time for air freight exports from Sri Lanka is depending on the destination country, airline schedule, customs clearance, and handling requirements. Tropical Shellfish uses suitable air freight solutions to ensure seafood products reach international customers quickly while maintaining freshness and quality.
10How does Tropical Shellfish ensure cold chain integrity during international shipping?
Tropical Shellfish ensures cold chain integrity during international shipping by using proper temperature-controlled storage, advanced freezing techniques, and international-standard packaging methods. The company carefully handles seafood products from processing and packing until delivery to maintain freshness, quality, and safety throughout the export journey.
11What packaging is used to maintain temperature during long-haul international shipments?
We use temperature-controlled packaging solutions, including insulated boxes, gel ice packs where applicable, and export-grade packaging materials to maintain product quality throughout long-haul shipments.
12What happens if a shipment is delayed or damaged during international transit?
If a shipment is delayed or damaged during international transit, Tropical Shellfish works with logistics partners and the buyer to resolve the issue according to the agreed export terms and shipping arrangements. The company follows proper handling, packaging, and quality control procedures to minimize risks and ensure customer satisfaction.
Any claims, compensation, or corrective actions are handled based on the shipping agreement, insurance coverage, and applicable international trade terms.
Pricing and Payment - International
01How are export prices quoted - per kilogram, per piece, or per carton?
Please inquire.Tropical Shellfish export prices are quoted based on the product type, size, quantity, and buyer requirements.
02What currencies does Tropical Shellfish accept for international payments?
Tropical Shellfish accepts commonly used international currencies for export payments, depending on the agreement with the buyer and the export order requirements. The accepted payment currency and terms are confirmed between Tropical Shellfish and the international buyer during the quotation and order confirmation process.
03What payment terms are available for international buyers?
Tropical Shellfish provides flexible payment terms for international buyers based on the export agreement, order size, and customer requirements. Payment methods and terms, such as bank transfers, advance payments, or other mutually agreed arrangements, are discussed and finalized between Tropical Shellfish and the buyer during the order process.
04Does Tropical Shellfish accept Letters of Credit for international trade?
Depending on the agreement between the company and the buyer. Payment terms, including LC arrangements, are discussed and finalized during the export order process. .
05Are there volume discounts available for large international orders?
International buyers can contact the sales team to discuss bulk order pricing and available offers.
Product and Quality - International
01What is the shelf life of CryoFresh products upon arrival at the destination country?
CryoFresh products have an extended shelf life when maintained under proper frozen storage conditions at -18°C or below. The exact shelf life depends on the product type and packaging.
02How does Tropical Shellfish guarantee consistent product quality across export orders?
We maintain consistent quality through strict supplier selection, quality inspections, cold chain management, GMP practices, traceability systems, and continuous monitoring throughout processing and shipment.
03Can international buyers specify custom sizing, grading, or packaging requirements?
Yes. We can provide customized sizing, grading, and packaging solutions based on buyer specifications and market requirements.
04Does Tropical Shellfish offer private label or white label packaging for international buyers?
Yes. We offer private label and customized packaging solutions based on buyer requirements, including product specifications, labeling, and packaging formats
Still Looking for Answers or Need to Send an Inquiry?
Our export team is ready to assist international buyers with product specifications, shipping details, and export documentation inquiries.
